Privacy Policy

Last updated: September 20, 2016

5th Wheel Training Institute Inc. (“us”, “we”, or “our”) operates the 5thwheeltraining.com website (the “Service”).

5th Wheel Training Institute knows you care how information about you is used and shared. We appreciate your interest in our school and will treat your information with respect in a careful and secure manner.

Personal Information may include your name, email address, age, home address, phone number, marital status, income, credit history, medical information, education, employment information and social registration numbers.

We are committed to providing our clients, customers, members (“you”, “your” or “them”) with exceptional service. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information. We will inform you of why and how we collect, use and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We will only collect Personal Information that is necessary to fulfill the following purposes:

  • To verify identity;
  • To identify your preferences;
  • To open and manage an account;
  • To ensure you receive a high standard of service;
  • To meet regulatory requirements;
  • Other legal reasons as apply to the goods and services requested.

We will obtain your consent to collect, use or disclose Personal Information. In some cases, we can do so without your consent (see below). You can provide consent orally, in writing, electronically or through an authorized representative.

You provide implied consent where our purpose for collecting using or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing or fundraising and you do not opt-out.

We may collect, use or disclose Personal Information without the consent:

  • When permitted or required by law;
  • In an emergency that threatens an individual’s life, health, or personal security;
  • When the Personal Information is available from a public source;
  • When we require legal advice from a lawyer;
  • For the purposes of collecting a debt or protection from fraud;
  • Other legally established reasons.

We will not sell your Personal Information to other parties unless consent has been provided or implied. We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose. We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.

We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.

We receive and store contact and product interest information you provide on our website. Failure to provide such information may result in your inability to access many of our features. By providing this information you permit us to respond to your inquiries and communicate with you about your interest in our products. You may opt out of being contacted by 5th Wheel Training Institute at any time by contacting us and informing us of this decision.

In the process of applying for acceptance and enrollment into our programs we may also require the following types of information:

  • Name
  • Contact information
  • Social Insurance Number
  • Driver’s Licence & driving history
  • History of Education to date
  • Financial Information
  • Funding Agency Information
  • Medical History

Any personally identifiable information about you will only be used for the specific purposes for which it is provided or as authorized by law. For example, 5thwheeltraining.com must maintain Website security, which includes the investigation of unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions. This could result in disclosures to law enforcement agencies.

Personally identifiable information will not be disclosed to any other companies for marketing purposes unless you explicitly authorize 5th Wheel Training Institute to do so. Sharing your identifiable information with 3rd Party service providers allow us to provide you with the services you requested more efficiently. All of our suppliers are contractually obligated to rigorously safeguard all shared data and are subject continual logging and audit.

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

To help us gauge interest and importance of our e-mails to our clients, we receive a confirmation when you open e-mail from ourselves should your email provider and/or email software permit it. Should you ever wish to revoke our ability to send you e-mail or other correspondence please forward this request to unsubscribe@5thwheeltraining.com and we will assure your email address and/or mailing address are removed from our records within 24 hours of the following business day.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. If you do not instruct your browser to refuse all cookies or to indicate when a cookie is being sent, your consent to our use of your Personal Information may be implied.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

This website and all disputes or other matters arising out of it shall be governed by the laws of the Province of Ontario, Canada and dealt with by a court of competent jurisdiction in Haileybury, Canada or such other location as the parties may agree. Since you should have no reason to have a grievance with us, as a disincentive to unwarranted litigation, you agree that if you sue us and don’t win, you will pay all our costs, including reasonable fees for in-house and outside counsel.

As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

www.5thwheeltraining.com contains links to other websites. While 5th Wheel Training Institute takes measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to learn about the privacy practices of those websites.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Service does not address anyone under the age of 18 (“Minor”).

We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.

5th Wheel Training Institute’s Online Privacy Policy may change from time to time. Any changes to our Online Privacy Policy will not change 5th Wheel Training Institutes’s commitment to the safeguarding of your personal information, or the manner in which we use it. Any such changes will be posted on this website.

Should you have any additional questions or comments related to this Online Privacy Policy, please e-mail privacy@5thwheeltraining.com.  This could include concerns that 5th Wheel Training Institute is collecting too much personally identifiable information about you, is improperly using or disclosing it, is keeping it too long or destroying it too soon, or has denied you access to it. You also may submit a complaint directly to 5th Wheel Training Institutes’s privacy coordinator, who may be contacted at 415 Main St, Haileybury, ON. P0J 1P0 The current privacy coordinator’s e-mail address is privacy@5thwheeltraining.com